FAQs

Returns and refunds

We want every VIVET piece to feel right for you. Except for products designated on the Site as final sale or non-returnable, we accept eligible returns within 14 days of delivery when you have valid proof of purchase and the products are returned in their original condition, generally unworn, with tags attached and original packaging.

For an approved return, you may receive a refund of the purchase price or store credit. Original shipping and handling costs are not refundable.

How to start a return

Submit a return request at vivetllc.returnscenter.com and wait for approval. No return of any type will be accepted without prior approval. After approval, you’ll receive instructions for packing and shipping your return.

If you purchased “return care” from AfterShip, your return is subject to AfterShip’s return care terms and conditions.

Return shipping

You’re responsible for all shipping and handling charges on returned items and bear the risk of loss during shipment.

For damaged or incorrect items, contact our team as soon as possible so we can review your order and determine the appropriate resolution.

Refunds are processed within approximately 3 business days after we receive your returned merchandise.

Your refund will be credited to the same payment method used to make the original purchase on the Site. If you selected store credit for an approved return, the credit will be issued according to the return confirmation.

If your item arrives damaged, please contact us at [email protected] within 3 days of arrival with your order number and clear photos of the item and packaging.

Our team will review the issue and determine the appropriate next step.

Please note that resolutions may vary based on product availability and the circumstances of the order.

We’ll work with you to resolve the issue as quickly as possible.

If you received an incorrect item, please contact us within 3 days at [email protected] with your order number and a clear photo of the item you received.

If an item appears to be missing, please check your package and packing slip first, as some orders may arrive in separate shipments.

Once our team reviews the order, we’ll determine the appropriate next step. Please note that replacements are subject to product availability.

Once your order has been placed and processed, you’ll receive a confirmation email with your order details and tracking information.

You can track your order directly through the link in your confirmation email or through our order tracking page here: https://vivetofficial.com/pages/track-your-order

We currently ship within the United States and Canada.

Standard shipping typically takes 5–8 business days, following a 1–3 business day processing period.

Shipping rates are calculated at checkout based on your order and destination. Delivery timing may vary depending on location and carrier conditions.

For additional questions, contact us at [email protected].

Shipping Rates

Shipping rates are calculated at checkout based on the estimated weight of your order, destination, and selected delivery method.

VIVET does not currently offer a free-shipping threshold.

VIVET currently ships throughout the United States and Canada.

U.S. shipping includes Alaska, Hawaii, Puerto Rico and other U.S. territories, P.O. boxes, and APO/FPO addresses. Available carriers and delivery speeds may vary by destination.

Delivery times vary based on your location and the shipping method selected at checkout.

Standard Delivery: Typically arrives within 5–8 business days, following a 1–3 business day processing period.

Expedited Delivery: Delivery timing will be shown at checkout when available.

International Delivery: Timing may vary based on destination, carrier processing, and customs.

Once your order ships, you’ll receive tracking information by email.

Any lost, damaged, or missing package must be reported to [email protected] within three days of the carrier-reported delivery date.

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around the delivery location.

• Ask other members of your household or building staff.

• Confirm the shipping address associated with your order.

• Contact the carrier for additional delivery information.

If the package still cannot be located, email [email protected]. Customers who purchased shipping protection should also review the applicable protection terms and claims process.

Once an order has been placed, we’re unable to make changes to your order.

Once an order has been placed, we’re unable to make changes to the items in your order.